Privacy Policy — Coastal Therapies

Last updated: 11 May 2026

Coastal Therapies 74 365 110 520 is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

1. Who we are

Coastal Therapies is an allied health clinic offering osteopathy, massage therapy, and pelvic health services. We are located in Australia and operate the website www.coastaltherapiesco.com.

2. Information we collect

We may collect the following personal information:

•       Full name

•       Phone number

•       Email address

•       Health information relevant to your treatment

•       Appointment and booking details

•       Payment information (processed securely via third-party providers)

3. How we collect your information

We collect personal information:

•       Directly from you when you book an appointment, complete a health intake form, or contact us

•       Through our website contact and booking forms

•       Via Meta (Facebook/Instagram) lead forms when you express interest in our services

•       Through our practice management software (Cliniko)

4. How we use your information

Your personal information is used to:

•       Schedule and manage your appointments

•       Contact you about your enquiry or booking

•       Provide safe and appropriate clinical care

•       Send appointment reminders and follow-up communications

•       Comply with our legal and professional obligations

5. Disclosure of your information

We will never sell your personal information to third parties. We may share your information with:

•       Our practice management platform (Cliniko) for appointment and record management

•       Other treating health practitioners where clinically necessary and with your consent

•       Government or regulatory bodies where required by law

6. Storage and security

Your personal information is stored securely using industry-standard protections. Health records are retained in accordance with the relevant state health records legislation. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

7. Access and correction

You have the right to access and correct your personal information at any time. To request access or make a correction, please contact us at the details below.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact us

Coastal Therapies

Website: www.coastaltherapiesco.com

For privacy enquiries, please use the contact form on our website.

This policy may be updated from time to time. The current version will always be available on our website.